Protect your multi-site listings

While thorough guest screening minimizes risks, accidents can occur in short-term rentals. Classic home insurance doesn’t cover short-term rentals, so it’s crucial to have the right policy for your protection.

Airbnb aircover for hosts

Upon advertising your property on Airbnb, you are automatically granted Airbnb AirCover—an insurance offering up to $3 million coverage. This protects hosts against damages to property or belongings caused by guests during their Airbnb stay.

After each reservation, our committed housekeeping team will carefully inspect your property for damages or missing items and promptly report any issues to our support team for swift resolution.

 

Earn up to 40% more with our flexible lettings model

In addition to Airbnb, we will advertise your listing on several other popular short-let platforms, including Booking.com, VRBO, and more. When using these platforms, we kindly request that guests provide a refundable security deposit to protect your property against any potential damages.

Leave the rest to us

Our partnership with Superhog ensures your property insurance extends to bookings on other listing sites. This is included in your plan, with no additional costs.

We’ll handle communication with guests and booking platforms to claim damages on your behalf.

3 reasons to choose Elev8!

Property experts

We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%!

Tech-savvy

We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless services.

Excellent Reviews

We have over 7years of experience working in the business and we've been able to maintain over 4.5 stars on AirBnb and booking.com .

What to do when a guest damages your Airbnb

Although damages to short-term rentals are rare, it’s wise to be prepared for such scenarios. Fortunately, all listings on Airbnb are covered by AirCover insurance. Here’s a useful guide on handling damages and making a claim:

Collect Evidence

Gather photos or videos showcasing the damage, and retain receipts or estimates for cleaning and repairs. These documents are crucial for Airbnb's assessment.

Escalate Unresolved Cases

If a guest refuses to pay or doesn't respond, escalate your claim to Airbnb support within 30 days of the incident. Provide evidence of the damage for their review.

File an AirCover Claim

Submit your AirCover claim within 14 days of the guest checking out. Use Airbnb's online resolution center for this purpose. The guest will have 24 hours to review and address the claim.

Involve Airbnb support

Should your guest fail to respond to the request or decline payment, you can involve Airbnb Support. You'll have an additional 15 days to take this step. Airbnb will decide if the situation falls under AirCover’s damage protection and, if it does, they'll reimburse you directly.

Safe hosting guide

Here are some valuable insights on how to keep both your property and yourself better protected.

Screen your guests

A verified identity and contact details through Airbnb serve as strong evidence of guest authenticity. However, we advise you to cross-check their information for consistency—differences in names, payments, or emails could indicate a fraudulent booking. If uncertain, request an ID or passport photo.

For guests with reviews, check for positive feedback from Airbnb or hosts. If reviews are absent, ask questions like “Why are you visiting?” or “Who’s accompanying you?” to verify authenticity.

Remove valuable items

If there are any valuable items on your property that are not necessary, make sure to remove them. By doing so, you completely eliminate the risk of potential damage.

Keep an inventory

Carrying out an inventory of your property is a great way of spotting (and proving) any damages or missing items. It’s also an easy way to keep track of any general wear and tear or keep on top of any essential property maintenance.
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Make a list of things such as appliances, glassware and decor, additionally, take photos of things like floors, walls and furniture to keep a check on their condition. We recommend doing this regularly in order to spot anything untoward. It’s also worth providing the guests with a copy of the inventory (in the house manual) so they know that everything is being accounted for.

Insure your property on multiple booking sites

Using a third-party insurer such as Pikl can give hosts extra protection when renting out property across multiple booking sites such as Expedia, Booking.com, Vrbo and more. They don’t tend to offer host insurance like Airbnb AirCover therefore, it’s wise to take out a specialised short let insurance policy to make sure you’re covered.

Full-spectrum property management

At Elev8, we handle everything from crafting standout listings to implementing advanced dynamic pricing and synchronized calendars. We excel in guest relations and property care, allowing you to focus on your priorities while we manage the details.

Optimise your Airbnb listing

We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.

EXCELLENT Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5.0.67
51 reviews
Posted on Airbnb Airbnb
Shuhui profile picture
Shuhui
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
地理位置不错,离国王十字车站很近。房间设施比较齐全。
Posted on Airbnb Airbnb
Douglas profile picture
Douglas
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
Phenomenal location, just a short walk from King's Cross and St Pancras stations. The space may be small, but it had absolutely everything we needed for our stay. We loved having a washer and dryer there since we were packing light. Tee was friendly, punctual and even let us check in early. I would definitely recommend Tee & Jay's place for any couples or solo travellers wanting to explore London.
Posted on Airbnb Airbnb
Yu Jia profile picture
Yu Jia
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
Apartment is within 8- 10 min walk from King's Cross tube station. Well-furnished with washing machine and in-built dryer. Host is responsive and provided clear instructions. Place is however in need of refurbishment in more than one area (tap sinks and heater look worn). Great for 1- 2 travellers if intended as a place to drop and go.
Posted on Airbnb Airbnb
Mike profile picture
Mike
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
Tee & Jay's place is a hidden gem well located to the King's Cross/St P stations. The place is exactly as described, clean, well furnished for a tiny studio. Tee and Jay were very responsive, excellent hosts. My only complaint, the downside to my experience, was something completely outside of their control: there was a *lot* of noise from neighboring apartments, comings-and-goings, door slammings, etc., mostly between midnight and five in the morning (other short-term rental apartments in the building?).
Posted on Airbnb Airbnb
German profile picture
German
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
Tee & Jay's place is centrally located and will be ideal for those who transit between local trains/EUROSTAR/airport as King's X and St. Pancras stations are within 8 min walk!Tee & Jay have been so kind that they let us checked in earlier, really big help as then we had a whole half day for exploring London on our first day. The best thing about the apartment is the washing machine--easy to use and relatively clean. The kitchen is well equipped with stove & fan in good function and apparently the microwave & oven too. It is a pity that we did not have a chance to use the oven as seemingly there's no suitable container for oven use. The pans & utensils are bit dirty with stains on them.The bathroom is nice with constant and strong-flow hot water supply. Yet the uncovered toilet paper is obviously once wet when we arrived, which might also be due to the strong jet of shower head water (that leaks from the edge of the shower curtain when the shower head is within the hook). In the bedroom area, there are holes partly covered by wooden boards and the water heater system which are not seen/one cannot tell from the photos. The duvet cover and pillow cases were clean while the bedsheet was questionable (hair was found when arrived). The apartment is on the first floor of an old building, an air conditioning machine (that belongs to somewhere else) is right outside the window, situated on the platform area, where also accommodates rubbish thrown by the people living above. The toilet (or actually the drains themselves?) gets little stinky after the first day and we killed 5 small flies throughout our stay (a week). As the garbage bin was well covered and gave out no smell it's highly possible that the flies came from outside or from the drains.We were lucky that it's only until our last day that the people living on the second floor made quite some noise especially at the staircase. Other nights are pleasant with good sleep.In conclusion, the location is unbeatable, the necessities are overlooked, the place can be cleaner and in turn a bit overpriced.
Posted on Airbnb Airbnb
Xinyu profile picture
Xinyu
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
位置绝佳,性价比优秀。
Posted on Airbnb Airbnb
Tom profile picture
Tom
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
Responsive hosts and good location, even if the apartment would benefit from some maintenance.
Posted on Airbnb Airbnb
Gina profile picture
Gina
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
My boyfriend and I had a lovely stay in this studio flat. It is a perfect location for Kings Cross station. Check in was available earlier than expected which was ideal as it meant we didn't have to carry round heavy bags and the check in process was really easy. The studio itself was clean and had everything we could have possibly needed for our 2 night stay. This is a fabulous place to stay, in a great location and it is excellent value for money.
Posted on Airbnb Airbnb
Hannah profile picture
Hannah
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
This is a fine little flat in a great location - so close to Kings Cross, which makes it very easy to get around. There is quite a noisy water unit next to the bed so I’d recommend breaking ear plugs. The street also felt a little dodgy at times - it’s busy enough to be safe, but I wouldn’t want to arrive super late at night. Otherwise a fine place to stay.
Posted on Airbnb Airbnb
Eddie profile picture
Eddie
Airbnb star 1Airbnb star 2Airbnb star 3Airbnb star 4Airbnb star 5
This was a terrific flat! Was in an amazing location; looked exactly like the pics; and Tee & Jay were super communicative, friendly, helpful hosts! I'll definitely book again!

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