Protect your multi-site listings
While thorough guest screening minimizes risks, accidents can occur in short-term rentals. Classic home insurance doesn’t cover short-term rentals, so it’s crucial to have the right policy for your protection.
Airbnb aircover for hosts
Upon advertising your property on Airbnb, you are automatically granted Airbnb AirCover—an insurance offering up to $3 million coverage. This protects hosts against damages to property or belongings caused by guests during their Airbnb stay.
After each reservation, our committed housekeeping team will carefully inspect your property for damages or missing items and promptly report any issues to our support team for swift resolution.
Earn up to 40% more with our flexible lettings model
In addition to Airbnb, we will advertise your listing on several other popular short-let platforms, including Booking.com, VRBO, and more. When using these platforms, we kindly request that guests provide a refundable security deposit to protect your property against any potential damages.
Leave the rest to us
Our partnership with Superhog ensures your property insurance extends to bookings on other listing sites. This is included in your plan, with no additional costs.
We’ll handle communication with guests and booking platforms to claim damages on your behalf.
3 reasons to choose Elev8!
Property experts
We’re well-known in the property management industry and have a proven track record of increasing rental revenue by up to 46%!
Tech-savvy
We’re always working hard to keep up with advancing technology. This enables us to provide a high-quality and seamless services.
Excellent Reviews
We have over 7years of experience working in the business and we've been able to maintain over 4.5 stars on AirBnb and booking.com .
What to do when a guest damages your Airbnb
Although damages to short-term rentals are rare, it’s wise to be prepared for such scenarios. Fortunately, all listings on Airbnb are covered by AirCover insurance. Here’s a useful guide on handling damages and making a claim:
Collect Evidence
Gather photos or videos showcasing the damage, and retain receipts or estimates for cleaning and repairs. These documents are crucial for Airbnb's assessment.
Escalate Unresolved Cases
If a guest refuses to pay or doesn't respond, escalate your claim to Airbnb support within 30 days of the incident. Provide evidence of the damage for their review.
File an AirCover Claim
Submit your AirCover claim within 14 days of the guest checking out. Use Airbnb's online resolution center for this purpose. The guest will have 24 hours to review and address the claim.
Involve Airbnb support
Should your guest fail to respond to the request or decline payment, you can involve Airbnb Support. You'll have an additional 15 days to take this step. Airbnb will decide if the situation falls under AirCover’s damage protection and, if it does, they'll reimburse you directly.
Safe hosting guide
Here are some valuable insights on how to keep both your property and yourself better protected.
Screen your guests
A verified identity and contact details through Airbnb serve as strong evidence of guest authenticity. However, we advise you to cross-check their information for consistency—differences in names, payments, or emails could indicate a fraudulent booking. If uncertain, request an ID or passport photo.
For guests with reviews, check for positive feedback from Airbnb or hosts. If reviews are absent, ask questions like “Why are you visiting?” or “Who’s accompanying you?” to verify authenticity.
Remove valuable items
If there are any valuable items on your property that are not necessary, make sure to remove them. By doing so, you completely eliminate the risk of potential damage.
Keep an inventory
Carrying out an inventory of your property is a great way of spotting (and proving) any damages or missing items. It’s also an easy way to keep track of any general wear and tear or keep on top of any essential property maintenance.
Make a list of things such as appliances, glassware and decor, additionally, take photos of things like floors, walls and furniture to keep a check on their condition. We recommend doing this regularly in order to spot anything untoward. It’s also worth providing the guests with a copy of the inventory (in the house manual) so they know that everything is being accounted for.
Insure your property on multiple booking sites
Using a third-party insurer such as Pikl can give hosts extra protection when renting out property across multiple booking sites such as Expedia, Booking.com, Vrbo and more. They don’t tend to offer host insurance like Airbnb AirCover therefore, it’s wise to take out a specialised short let insurance policy to make sure you’re covered.
Full-spectrum property management
At Elev8, we handle everything from crafting standout listings to implementing advanced dynamic pricing and synchronized calendars. We excel in guest relations and property care, allowing you to focus on your priorities while we manage the details.
Optimise your Airbnb listing
We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.
